Amor Shipping & Return Policy

Shipping Policy

Once you place your order, it takes 2days to process and clear with the government. After that, your order will be shipped via FedEx or your preferred shipping method. We charge a non-refundable fee of $60 per shipment. However, orders exceeding $3,500 qualify for free shipping.

Returns Policy: While we hope you will be satisfied with your gemstones, we understand that there may be instances where returns are necessary. We offer an eight-day return policy. If you are not satisfied with your purchase, you may return it within eight days for a full refund, minus the $60 shipping fee. The gemstone must be returned in the same condition as when you received it. Please contact us before starting the return process.

Important Points:

  • Damaged Packages: If you believe your package was damaged during shipping, please contact us within two days of delivery. We will work with you to resolve the issue quickly.
  • Return Window: We do not accept returns after eight days from the ship date.
  • Refund Confirmation: All refund recipients will receive an email confirmation for their records.
  • Order Cancellation: To cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will refund your payment promptly.

Return Instructions: To return a shipped item, please follow these steps (they’re also outlined on your packing slip):

  1. Indicate the reason for your return on the packing slip next to the item you’re returning.
  2. Include the packing slip and all original documents in the return package.
  3. We will credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
  4. Your packing slip MUST accompany the return.
  5. All returns will be inspected by our Quality Assurance team before we can process a refund.

Note: Delivery lead times may be extended during public holidays. During these periods, please refer to the estimated delivery dates provided at checkout.

We strive to ensure your satisfaction and appreciate your understanding of our shipping and return policies.